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Thabang G. — Junior Virtual Customer Service Executive from South Africa

Thabang G.

Junior Virtual Customer Service Executive

South Africa 1-2 years
Open to offersNew to Platform
Languages
English
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About

Thabang G. has a dynamic career in customer service and sales, leveraging his expertise in the financial and service industries. He holds a Tellers/Customer Service Certificate from Standard Bank South Africa and has pursued studies in Internal Auditing at Technikon Free State. From 2018 to 2019, he excelled as a Virtual Customer Service Executive at Amazon Development Centre, where he enhanced client satisfaction. Prior to this, he contributed significantly as a Call Centre Sales/Data Capturer at Johannesburg Institution of Engineering and Technology College under Links Corporate Service. From 2016 to 2017, Thabang was involved in the ABSA campaign as a Call Centre Sales representative at iTalk Financial Services. His early experience includes roles as a Teller at Standard Bank, where he honed his proficiency in handling customer interactions and ensuring efficient transactions. Fluent in multiple languages and with a strong foundation in financial accounting and management, Thabang is a versatile professional adept at navigating complex customer service environments.

Experience

  • Virtual Customer Service Executive

    Amazon Development Centre (Pty) Ltd. · 2018 — 2019
    Managed customer queries and provided support through virtual communication channels.
  • Call Centre Sales/Data Capturer

    Johannesburg Institution of Engineering and Technology college · 2017 — 2018
    Conducted sales calls and performed data entry tasks for customer records.
  • Call Centre Sales (ABSA campaign)

    iTalk Financial Services (Pty) Ltd. · 2016 — 2017
    Executed sales strategies for the ABSA campaign in a call centre environment.
  • Call Centre Executive

    Hotel Express International (Pty) Ltd · 2015 — 2016
    Handled customer inquiries and provided support via telephonic communication.
  • Teller (Customer Service Rep)

    Standard Bank SA · 2003 — 2004
    Assisted clients with banking transactions and offered customer service at the teller station.
  • Teller (Customer Service Rep)

    Standard Bank SA · 2001 — 2003
    Performed banking duties, focusing on customer support and transaction processing.

Skills & Expertise

Education

  • B-Tech Internal Auditing 1
    Technikon Free State · — — 2000

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