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Themba R. — Mid-Level IT Support Technician from South Africa

Themba R.

Mid-Level IT Support Technician

South Africa 1-2 years
Open to offersNew to Platform
Languages
English
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About

Themba R. is an experienced IT (A+ & N+ Technician) and Data Specialist with over three years of demonstrated expertise in the information technology sector. Having worked with organizations such as Vodacom Vodaworld and Sebenza Café & Repairs, Themba's responsibilities have included computer hardware repair, network setup and troubleshooting, and software and hardware installation. At Vodacom Vodaworld, Themba specialized in data support, application setup, phone synchronization, and email setup with exchange servers. Earlier, at Vodacom Matrix Franchise, Themba handled cellphone assembly, screen and component replacement, and liquid damage repairs. With a strong background in programming using VB.Net and SQL as evidenced by formal qualifications, Themba is well-versed in working with databases and data management software within the telecommunications and electronics repair domains.

Experience

  • Technical Support Technician

    Sebenza Café & Repairs · 2013 — Present
    Handled repairs for phones and computers while delivering internet services, including copying, scanning, printing, emailing, faxing, and typing. Managed repairs for liquid damage devices and provided customer service along with online support. Conducted network setup.

  • null

    Vodacom Matrix Franchise · 2012 — 2013
    Executed tasks related to assembling and disassembling cellphones, set up and troubleshot networks, replaced screens, speakers, microphones, and charging points, and conducted liquid damage repairs.

  • Data Specialist

    Vodacom Vodaworld · 2010 — 2012
    Provided data support both online and in person, maintained synchronization of phones with PCs, and managed software installation along with network setups. Handled email setups using the exchange server and engaged in problem solving.

  • null

    Boston College City Campus · 2006 — 2007
    Designed systems with a focus on user interface linking to databases, programmed using VB.Net and SQL, troubleshot systems, and comprehended code.

  • null

    Havatech · 2005 — 2006
    Identified PC specifications and understood their functions, installed software and hardware, configured networks, and upgraded both software and hardware.

Skills & Expertise

IT and NetworkingData Entry SpecialistDatabase Administration

Education

  • National Certificate (Cellphone Repair Course)
    Boston College City Campus · 2006 — 2007
  • Diploma (IT A+ & N+)
    Havatech · 2005 — 2006
  • Matric Certificate
    Dr BW Vilakazi High School · 1996 — 2000
  • NQF Level 5 National Certificate (IT System Development)
    Boston College City Campus

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