Thuso N.

Thuso N. is a seasoned Customer Service and Conversions Specialist based in Katlehong, Gauteng, South Africa, with over a decade of experience in call centre operations and customer relationship management. Throughout his career, Thuso has honed his skills in managing high-volume customer interactions, employing empathy and strategic engagement techniques to boost conversions. Currently, as a Conversions Agent at UbuntuMarket, he has increased customer conversions by 20% through personalized upselling strategies. Thuso excels in utilizing leading CRM platforms such as Salesforce, HubSpot, and Zendesk to enhance customer satisfaction and retention. His previous roles also include Office Administrator at Mountain Shades Enterprise, where he streamlined documentation processes, and Stock Controller at Sea Harvest, notably reducing inventory discrepancies by 15%. Additionally, Thuso's expertise extends to analytics tools like Power BI and Tableau, enabling data-driven decision-making in diverse business environments.