Tri R.
Telemarketer
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IndonesiaEnglish
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About
Cheerful and reliable professional with 8+ years in marketing, sales, and customer service. I specialize in chat support, telesales, and helping customers find the right solutions while building trust and long-term relationships.
Experience
Telemarketing Team Leader
Jasa Mudah Collection · 2023 — Present1. Developing and recommending effective workflows to team members to enhance efficiency, streamline processes, and improve overall performance 2. Consistently achieving company-defined KPIs 3. Providing coaching and guidance to underperforming team members to improve their performance 4. Delivering strategic solutions and weekly sales plans to support team targets 5. Leading structured remote supervision by conducting video check-ins every three hours to monitor progress, maintain team accountability, and ensure consistent performance.Telesales
Digital Commerce Indonesia · 2017 — 20181. Handled outbound calls to confirm customer orders 2. Identifying customer needs and providing tailored solutions with the most suitable packages 3. Performing upselling and cross-selling to maximize sales opportunities.
Skills & Expertise
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