Tricia M.

Employers should hire me because I bring a strong combination of customer service experience, technical skills, adaptability, and a strong work ethic. With 1 year and 4 months of customer service experience, I have developed excellent communication, problem-solving, and customer relationship skills. My 2 years and 4 months of experience as a Forklift and Machine Operator also taught me the importance of accuracy, safety, discipline, teamwork, and performing effectively under pressure. I am a reliable and motivated professional who takes responsibility for my work and continuously looks for ways to improve. I adapt quickly to new processes and environments, communicate professionally, and remain calm when handling challenging situations. I believe my experience, willingness to learn, and commitment to delivering quality results would allow me to contribute positively to your team and the success of the company.

• FORKLIFT / MACHINE OPERATOR

  Emirates Global Aluminium · 2023 — 2026
  Operated forklifts and industrial cutting machines safely in a high-pressure environment. Conducted routine inspections and troubleshooting of equipment, while facilitating training for new female employees and promoting workplace safety practices.

• CUSTOMER SERVICE ASSOCIATES

  Wipro · 2022 — 2023
  Provided empathetic support to members on various concerns including healthcare and billing. Addressed account updates and eligibility inquiries while maintaining high service quality in a fast-paced setting.

• CUSTOMER SERVICE REPRESENTATIVE

  Foundever Asia, Inc. · 2020 — 2021
  Handled over 50 customer interactions daily, providing detailed and personalized service to achieve customer satisfaction. Assisted customers with product selection and purchases, while also answering inquiries related to billing and technical issues involving internet and cable services.

• High School Graduate

  ALTERNATIVE LEARNING SYSTEM · — — 2019