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Tricia M. — Mid-Level Customer Service Representative from Philippines

Tricia M.

Mid-Level Customer Service Representative

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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Portfolios

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About

Tricia Mae B. is a seasoned Customer Service Representative with significant experience at Cable Star, where she efficiently managed a high volume of client inquiries, ensuring high customer satisfaction rates. Her role involved maintaining accurate database records of customer interactions and coordinating with various departments to resolve technical issues. Before this, she served as a Cashier/Service Crew at Rice in a Box, adeptly handling financial transactions, operating point-of-sale systems, preparing food orders, and managing customer concerns. At One and Only Marketing, she processed payments with precision and assisted customers with product information. Multitasking, problem-solving, and maintaining organized financial records are among her strengths, honed through diverse retail finance and food service roles. Transitioning into a Virtual Assistant role, she is eager to leverage her experience in data entry and client relations to enhance remote business operations.

Experience

  • Customer Service Representative

    Cable Star · 2021 — 2024
    Handled a large volume of client inquiries and efficiently resolved service issues, ensuring high levels of customer satisfaction. Maintained an accurate database by logging customer interactions and account updates. Collaborated with different departments to escalate technical concerns and monitored their resolution progress.
  • Cashier / Service Crew

    Rice in a Box · 2018 — 2020
    Managed daily financial transactions using point-of-sale systems without discrepancies. Effectively multitasked in a fast-paced environment, taking orders, preparing food, and addressing customer concerns. Assisted in conducting daily stock counts and recorded inventory data for management oversight.
  • Cashier

    One and Only Marketing · 2017 — 2018
    Accurately processed cash and digital payments, ensuring organized and balanced register records. Provided clear product information to facilitate positive shopping experiences. Compiled end-of-day sales reports and reconciled cash drawers with accounting records.

Skills & Expertise

Education

  • College Undergraduate
    Iloilo University
  • Senior High School Graduate
    Jaro National High School
  • Elementary Graduate
    Sigma Elementary School

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