Tricia M.

Tricia M. is a Customer Service Representative with a robust seven-year career spanning customer service, hospitality, and retail industries. With a focus on efficiency and attention to detail, Tricia demonstrated excellence at Concentrix where she delivered customer support through chat and email, managing up to 3 chat conversations and 90+ emails daily. Her effective communication skills played a critical role in maintaining Quality Assurance scores above company targets. Previously at Alorica, she excelled as an Escalation Specialist, handling over 50 complex cases daily and coordinating cross-departmentally to resolve high-priority issues. Her role in reducing booking errors and enhancing guest experiences is also notable during her tenure as a Front Desk Receptionist at Cebu Hotel. Tricia's proficiency with tools like Google Workspace and Microsoft Excel further amplifies her capability to adapt quickly and perform tasks with integrity and professionalism.