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Trisha T. — Junior Customer Service Representative from Philippines

Trisha T.

Junior Customer Service Representative

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Trisha T. is an experienced professional specializing in customer experience, QA SME, and resolution & ticketing support, with a work history spanning customer service, sales support, and virtual assistance across the Philippines, Canada, and the Netherlands. At Future Station, she provides remote customer service and sales assistance to Canadian clients, while at Topmetics B.V., she delivers virtual support to a Netherlands-based operation. Her tenure at Foundever includes roles as QA SME, ticket expert, and customer service representative, demonstrating hands-on involvement in quality assurance and ticketing processes within the BPO sector. With additional project experience at DMD3D and prior customer service positions at Alorica, TaskUs, and VXI Global Solutions, Trisha T. brings a record of driving efficient workflows and supporting client resolution in technical management and business process outsourcing environments.

Experience

  • Customer Service / Sales Remote Assistant

    Future Station · 2025 — Present
    Assisted customers through remote channels, addressing inquiries related to products and services.
  • Virtual Assistant

    Topmetics B.V. · 2025 — 2025
    Provided administrative support remotely, managing schedules and communication for various tasks.
  • Project Associate

    DMD3D Technical and Management Expertise · 2025 — 2025
    Collaborated on project tasks, focusing on coordination and execution of project deliverables.
  • QA SME

    Foundever · 2025 — 2025
    Served as a Subject Matter Expert in quality assurance, ensuring compliance with quality standards.
  • Ticket Expert

    Foundever · 2025 — 2025
    Handled ticketing resolution for customer inquiries, managing the end-to-end process for service requests.
  • Customer Service Representative

    Foundever · 2025 — 2025
    Engaged with customers to provide support and resolve issues, maintaining high levels of customer satisfaction.
  • Customer Service Representative

    Alorica · 2024 — 2024
    Responded to customer inquiries, delivering information and assistance to resolve issues effectively.
  • Customer Service Representative

    Foundever · 2022 — 2024
    Provided comprehensive customer support, addressing inquiries and resolving customer issues following protocols.
  • Resolution Specialist

    Foundever · 2023 — 2024
    Focused on resolving complex customer issues, utilizing problem-solving skills to enhance the customer experience.
  • Teammate

    TaskUs · 2024 — 2024
    Contributed as part of a team, supporting customer service operations and collaborating with colleagues.
  • QA SME

    VXI Global Solutions · 2024 — 2024
    Acted as a Subject Matter Expert in quality assurance, evaluating processes and offering insights for improvements.
  • Account Associate

    VXI Global Solutions · 2024 — 2024
    Managed account-related inquiries, providing support and solutions to clients in need.

Skills & Expertise

Education

  • Bachelor of Science - BS, Chemical Engineering
    Eulogio 'Amang' Rodriguez Institute of Science and Technology, Manila · 2020 — 2022
  • Junior High School
    Antipolo National Highschool · 2014 — 2018
  • Elementary
    Infant Jesus Academy · 2011 — 2014

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