Trisha M.
Mid-Level Financial Risk Analyst
Open to offersNew to PlatformAbout
Trisha Mae J. is a seasoned KYC Risk Analyst with experience in the financial services and customer support sectors in the Philippines. At Marqeta, she conducted KYC/KYB due diligence, performed background checks, and carried out risk assessments to ensure compliance and mitigate AML and fraud risks, including enhanced due diligence for high-risk clients. In her role at Wise with Telus Digital Philippines, Trisha analyzed financial statements, investigated fraud such as identity theft and credit card misuse, and managed sensitive client onboarding processes while maintaining confidentiality. Earlier roles at Uber Rides and Mc Philips Food Industries involved resolving customer complaints, managing lost-and-found logistics, and handling financial transactions. Her education includes a Bachelor of Science in Medical Technology and in Business Administration, majoring in Financial Management.
Experience
KYC Risk Analyst
TaskUs Inc · 2025 — 2026Conducted KYC/KYB due diligence for both new and existing clients, which included identity verification, risk assessments, and background checks. Analyzed customer documents to detect potential AML, fraud, or compliance risks. Carried out periodic reviews and enhanced due diligence (EDD) for clients assessed as high-risk. Maintained precise records of client data and compliance findings. Collaborated with compliance officers, auditors, and regulators to address any issues.CDD/EDD Analyst
Wise · 2023 — 2025Focused on analyzing financial statements to uncover discrepancies, irregularities, and fraudulent activities. Ensured the confidentiality of sensitive client information in accordance with financial services industry standards. Managed intricate cases related to identity theft and credit card fraud, facilitating successful resolutions for affected clients. Played a key role in the onboarding process of new clients, assisting in their smooth transition into financial services.Customer Service Representative
UBER Rides · 2023 — PresentResolved customer complaints with a focus on empathy, contributing to increased customer loyalty. Managed the lost and found process, assisting guests in retrieving their belongings. Effectively communicated with both customers and drivers to facilitate accurate logging and prompt return of lost items.Customer Service Representative
Mc Philips Food Industries · 2019 — 2023Handled challenging situations with composure, ensuring calmness during busy or difficult interactions. Improved customer satisfaction through the efficient management of transactions and inquiries. Balanced cash registers at the end of each shift, ensuring minimal discrepancies. Swiftly greeted customers and assisted them with placing their orders while reiterating correct assembly procedures to guarantee order accuracy.
Skills & Expertise
Education
- Bachelor of Science in Medical TechnologyEMILIO AGUINALDO COLLEGE - MANILA
- Bachelor of Science in Business Administration - Major in Financial ManagementNATIONAL UNIVERSITY - MANILA
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