TRISHA B.

Trisha B. is a dedicated customer service professional with extensive experience in the telecommunications and healthcare industries. Holding a Bachelor of Secondary Education in Science from Iloilo Science and Technology University, she has honed her communication skills while managing complex customer interactions. Her roles at Teletech and Nearsol, specializing in the Verizon and United Health Care accounts respectively, involved handling both inbound and outbound calls, providing accurate information on account issues, and maintaining meticulous documentation of customer interactions. Trisha's proficiency in computer applications and data entry has enabled her to deliver consistent customer support while utilizing CRM tools to improve service standards. She is also pursuing a Master of Arts in Education majoring in General Science at Iloilo State University of Fisheries Science and Technology, further broadening her expertise. With strong capabilities in problem resolution, she consistently maintained customer satisfaction and quality service benchmarks.