Trixia N.
Customer Service Representative, Community Engagement, Discord Community Manager
Open to offersNew to PlatformPortfolios
About
Trixia Nicole F. is a dedicated professional with substantial experience as a Freelancer/Virtual Assistant in the customer service industry. Having excelled in roles such as customer service representative at JustFab through Awesome CX by Transcom, Trixia demonstrated her adeptness in resolving inquiries and providing accurate product information to enhance customer satisfaction. At VXI Global Solutions, she extended her expertise to the Hertz Rental Car account, where she managed car rental extensions and processed customer billing inquiries, ensuring transparent and efficient service handling. As an Emergency Roadside Dispatcher at Six Eleven Global Services, she ensured rapid customer support through the dispatch of essential roadside services. Her strong background in verbal and written communication, problem-solving, and customer service reflects her commitment to professional excellence and her ability to manage complex customer interactions effectively.
From 2020 to 2021, while working as a student, I gained experience in content creation and Discord community management. I helped manage a Discord server, engaged with members, and contributed to maintaining an active and positive online community. This experience strengthened my communication, community engagement, and content creation skills. Combined with my professional customer service background, I am comfortable interacting with different audiences and responding to their needs effectively.
While my professional experience is primarily in customer service, I have developed strong communication, customer engagement, and problem-solving skills. I have experience understanding customer needs, communicating with different audiences, and building positive interactions in fast-paced environments. I am highly adaptable and eager to develop my skills in social media strategy, community engagement, SEO, and organic growth.
Why hire me
I bring strong customer service experience, excellent communication skills, and a proven ability to perform under pressure. I have experience handling customers in the car rental, roadside assistance, and e-commerce industries, where I developed strong problem-solving, multitasking, and attention-to-detail skills. I was also recognized as a Top Agent at VXI Global Solutions under the Hertz account from July to December 2023 and received a PHP 2,000 KPI incentive in June 2025. I’m reliable, adaptable, quick to learn, and committed to delivering accurate and high-quality work while providing an excellent customer experience. From 2020 to 2021, while working as a student, I gained experience in content creation skills. Combined with my professional customer service background, I am comfortable interacting with different audiences and responding to their needs effectively.
Experience
JUSTFAB CUSTOMER SERVICE
AWESOME CX BY TRANSCOM · 2025 — 2026Delivered high-quality customer service to JustFab members by addressing inquiries, resolving concerns, and providing accurate information on products, orders, memberships, and account-related issues. Communicated effectively to manage customer concerns and enhance their experience.HERTZ RENTAL CAR
VXI GLOBAL SOLUTIONS · 2022 — 2025Managed requests for car rental extensions and reviewed customer bills for late returns and additional charges. Assisted customers in booking car rentals across states.NSD ROADSIDE DISPATCHER
SIX ELEVEN GLOBAL SERVICES · 2025 — 2025Handled urgent customer calls for immediate vehicle assistance as an Emergency Roadside Dispatcher. Ensured timely dispatch of service providers for towing, flat tire support, lockout services, and other emergency roadside assistance.Community Support Specialist, Discord Community Manager
Discord · 2020 — 2021Customer-focused professional with experience in online community engagement, Discord server management, content creation, and customer support. Experienced in communicating with diverse audiences, engaging community members, and maintaining positive online interactions. With a strong background in car rental, roadside assistance, and e-commerce customer service, I bring excellent communication, problem-solving, and relationship-building skills to a Discord Community Manager role. Server Management & Content Creation 2020–2021 Helped manage an online Discord server and engaged with community members. Interacted with members and supported positive communication within the community. Assisted in maintaining an active and welcoming online environment. Developed strong written communication and online community engagement skills. MY CORE SKILLS ARE: Discord Server Management Community Engagement Active Listening Problem-Solving Attention to Detail
Skills & Expertise
Education
- BS in CrmUniversity of Mindanao · 2022 — 2025
Photos
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