Tshegofatso M.

Tshegofatso M. is a dedicated professional from Johannesburg, South Africa, currently serving as a CRM Administrator at First National Bank. In this role, Tshegofatso excels in resolving CRM system issues, ensuring quality service and support while maintaining compliance through ServiceNow. His career spans several key positions, starting with his work as a Branch Consultant, where he applied sales processes to meet targets and build client relationships. Through his experience as a Compliance Execution Support, he contributed significantly by managing Covid Risk Reviews and enhancing branch compliance. His expertise is further demonstrated in operational roles such as Balancing Administrator and Operations Administrator, where he managed financial processes and coordinated national events. Tshegofatso is equipped with data analysis, analytical thinking, and problem-solving skills, supported by certifications in Cyber Risk Management and Project Risk Management. He holds various educational credentials, including an Advanced Diploma in Financial Markets from the University of Johannesburg.