Tshegofatso M.

Tshegofatso M. is a dedicated professional based in Johannesburg, South Africa, with extensive experience in operational support and customer engagement within the banking sector. At First National Bank, she has held multiple roles, including CRM Administrator, where she resolved CRM system issues, supported ServiceNow requests, and prepared strategic presentations. As part of the Compliance Execution Support team, she tracked Covid Risk Reviews and achieved compliance for branches, showcasing her strengths in data analysis and problem-solving. Her earlier roles involved balancing and operations administration, where she managed risk assessments, coordinated device testing, and handled ATM custodianship. Tshegofatso holds certificates in Microsoft Excel Advanced and Cyber Risk Management, complementing her analytical thinking. Her academic background includes Commercial Forensic Accounting and Financial Markets from the University of Johannesburg. Tshegofatso is well-versed in maintaining seamless operations and driving efficiency, making her an asset to any dynamic work environment.