Tshegofatso P.

Tshegofatso P. is a dedicated professional from Johannesburg with a solid foundation in Audio Technology, as evidenced by a Higher Certificate from the Academy of Sound Engineering. With hands-on experience as a Customer Service Field Agent at City Power Johannesburg, Tshegofatso excels in managing high-volume customer interactions. Her responsibilities included handling over 20 service calls daily, addressing electricity disconnections and reconnections, and ensuring accurate customer billing through meter readings. Proficient in Customer Service, Problem Solving, and Communication, she effectively communicated service actions to clients and maintained professionalism under pressure. Tshegofatso also identified illegal connections, aided in revenue reconciliation, and kept meticulous records of interactions. Fluent in English, Afrikaans, and other African languages, she holds a Code 8 Driver's License, highlighting her adaptability and comprehensive skill set in the electricity services industry.