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Tshepo — Mid-Level Collections Specialist from South Africa

Tshepo

Mid-Level Collections Specialist

South Africa 2-3 years
Open to offersNew to Platform
Languages
English
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About

Tshepo M. is a seasoned professional with extensive experience in the financial services and consulting industries. Starting his career at Edcon RCO, Tshepo effectively managed collections on accounts in arrears, showcasing his expertise in debt recovery. He continued to hone these skills with Woolworths accounts at Norton-Lambrianos and further as an employment confirmation agent at African Bank, demonstrating his capability in financial operations and client management. At Nedbank, he supported personal loans collection, which added to his comprehensive understanding of financial products and services. More recently, as an Operations Manager at Greenwave Consulting, Tshepo expanded his scope to oversee call center and telesales operations for notable products like Cartrack, Telesure, and Matrix, underpinning his versatility and strategic thinking in managing large-scale operations. Fluent in multiple languages, including English, Afrikaans, Zulu, and IsiXhosa, he effectively communicates in diverse environments. He holds an educational background from Riverside High School and Sedibeng Tvet College.

Experience

  • Operations Manager Call Center

    Greenwave Consulting · 2023 — 2024
    Oversaw call center operations and managed telesales for Cartrack, Telesure, and Matrix products.
  • Personal Loans Collection Support

    Nedbank · 2007 — 2010
    Provided support for the collection of personal loans.
  • Employment Confirmation Agent

    African Bank · 2005 — 2006
    Conducted employment verification processes.
  • Collection Agent

    Norton-Lambrianos · 2005 — 2005
    Managed collections for Woolworths accounts that were overdue.
  • Collection Agent

    Edcon RCO · 2004 — 2004
    Executed collection activities on accounts in arrears for the Edcon group.

Skills & Expertise

Education

  • Grade 12
    Riverside High School
  • N4
    Sedibeng Tvet College

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