Tyra M.

Tyra M. is a dedicated professional hailing from St. Catherine, Jamaica, with extensive experience in the hospitality and customer service sectors. She has a proven track record in delivering exceptional customer experiences through insightful communication and a transformative approach to service engagement. At Iterum Jamaica, she excelled as a Chat / Phone Agent providing comprehensive sales and technical support for the FLOW network across the Caribbean. Her role involved managing multi-channel communications to resolve technical issues and drive sales targets. At The Office Gurus, she wore multiple hats as a Reservations Specialist & Sales Agent, managing high-volume reservation requests and providing B2C sales support, notably for high-priority accounts like Privia Health, where she educated patients on test results and updated their charts using the Athena health system. Her tenure at Sutherland Global Services as a Customer Support Agent saw her ensuring rapid issue resolution to protect brand integrity. Tyra's proficiency also extends to data entry accuracy and medical administrative support, honed during her role at Scribbling and Office Support Service. Tyra holds CXC Qualifications and City & Guilds Certificates from Tarrant High School.