Joewelyn B.
Virtual Assistant
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About
Hi, I’m Joewelyn Brigole—an experienced Customer Support Specialist, Virtual Assistant, and Real Estate Support Professional with a strong background in streamlining operations, assisting clients, and delivering exceptional service across various industries.
With over 4 years of experience, I’ve worked with real estate professionals, tech startups, and e-commerce companies, supporting business processes through customer communication, CRM management, lead generation, and back-office support.
Experience
REAL ESTATE CSR
BELLAGIO REAL ESTATE · 2024 — 2025Make outbound calls via 3CX to qualify the leads and arrange a quick call with our designated broker for potential partnership opportunities. Do selling properties, FSBO, PM- Out of state outreach. Efficiently input, update, and manage large volumes of data with a high level of accuracy and attention to detail.DATA ENTRY SPECIALIST- CUSTOMER SUPPORT
5STAR REGISTRATION · 2024 — 2025Actively communicate with customers by providing timely updates via email or SMS. Create and process invoices through QuickBooks to support the billing department.EXECUTIVE ASSISTANT
ASCENTIUS, LLC · 2023 — 2024Audited Lending Corporation and partially audited Hospital and responsible for making the worksheet and client’s financial statements afterward. Perform skip tracing and reach out to potential clients who own properties and agents with properties listed for sale through cold calling, text, and email using Kixie. Generate leads and create contracts for business deals.TEAM LEADER
EAST BOAT NETWORK TECH CO., LIMITED · 2022 — 2023Assist merchants' concerns through an app called Intercom and Willdesk in a form of email and chat. Open merchants' Shopify backend to solve their concerns and forward the issue to the developer if necessary. Monitor team members and do weekly roll calls, weekly reports and compute team members monthly KPI scores.INTERN
J. ACADEMIA TAX AND ACCOUNTING SERVICES · 2022 — 2023Recording of a sales receipt in the sales book and subsequently encoding it and filing and making payments of the Non-VAT taxpayers.CUSTOMER SUPPORT REPRESENTATIVE
INFORCENTRALE BUSINESS MANAGEMENT SER. · 2020 — 2021Respond to customer's queries through email, calls and text through RingCentral and assist technical queries. Follow-up the leads through inbound and outbound calls to generate sales.
Skills & Expertise
Education
- Bachelor of Science in Management AccountingUniversity of Mindanao Tagum College · 2018 — 2019
- Accountancy, Business, and ManagementCARD-MRI Development Institute, Inc. · 2016 — 2017
- Secondary SchoolTagum City National High School · 2016 — 2017
- Primary SchoolMangga Elementary School · 2012 — 2013
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