Nadia D.
Chat Manager
Open to offersNew to PlatformVideo Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
About
My name is Nadia Yaba, and I am writing to express my strong interest in the position. With over 8 years of experience in the BPO industry, specializing in customer service and support. I bring a proven track record of delivering exceptional service and resolving client concerns efficiently.
My background has equipped me with the communication skills, adaptability, and professionalism required to thrive in fast-paced, customer-focused environments. I am confident that my expertise aligns well with the needs of your team, and I am eager to contribute to your continued success.
Experience
Appointment Setter
Holmestage Inc. · 2025 — 2025Scheduled consultations and follow-ups between sales agents and clients using CRM and calendar tools. Cold called prospects and qualified leads for home staging services. Maintained accurate client records and communicated updates to the sales team.Chat Manager
Onlyfans · 2024 — 2025Directed a team of chat agents, ensuring adherence to engagement standards and subscriber satisfaction. Trained new hires in messaging etiquette, tone, response strategy, and promotional content. Oversaw daily operations, monitored KPIs, and implemented strategies to increase subscriber retention and unlock conversions.Customer Service Associate / Dispatcher
Peak Support · 2023 — 2024Provided real-time roadside assistance and digital dispatch support. Handled high-stakes consumer affairs, coordinating directly with service providers to ensure swift response. Managed ticketing and client updates, ensuring timely follow-ups and issue resolution.Team Expert / CSR
IQOR · 2022 — 2023Assisted clients in choosing appropriate wireless plans and resolving billing concerns. Delivered technical support and escalated unresolved issues to specialized teams. Recognized for upselling and retention performance among top-tier agents.Customer Service Representative
VXI · 2017 — 2018Resolved customer inquiries about products, order status, and returns. Delivered consistent and professional support, contributing to improved customer satisfaction scores.Customer Sales Professional 2 (Cisco)
Convergys · 2015 — 2016Assisted potential customers in evaluating Cisco's technical solutions. Presented product demonstrations and value propositions, helping clients align business goals with Cisco's offerings. Facilitated smooth onboarding and technical support coordination.
Skills & Expertise
Education
- Bachelor of Science in PsychologyEmilio Aguinaldo College · 2009 — 2011
- High School DiplomaDasmariñas East National High School · 2005 — 2009
Interested in this professional?
Sign in as an employer to save this profile or invite Nadia D. to a job.
Sign in as an employer