Jan M.
Senior Customer Service Manager
Open to offersNew to PlatformLanguages
English, Filipino
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
About
I’ve worked with companies across sectors like e-commerce and telecom here in the Philippines, where we’ve improved first-call resolution rates by 25% and customer satisfaction scores by 18%. I focus on aligning support processes with local cultural nuances and global service standards, while also ensuring compliance with data privacy laws like the Data Privacy Act of 2012
Experience
Customer Service Representative
TeleTech · 2022 — 2024- Delivered exceptional service in both inbound and outbound calls, enhancing customer satisfaction. - Specialized as a technical support agent, resolving complex customer issues effectively. - Served as a mentor, guiding new hires and improving team performance. - Maintained positive communication in a remote setting, utilizing asynchronous tools to coordinate with international teams.Customer Service Specialist
Ubiquity · 2024 — Present- Engaged in top-notch customer support, handling multiple accounts and fostering positive client relationships. - Implemented conflict resolution strategies, ensuring customer concerns were promptly addressed. - Took part in training initiatives to enhance team effectiveness and service delivery.Customer Care Specialist
Panasiatic Inc. · 2020 — 2022- Actively engaged with customers to address inquiries and provide solutions, boosting customer loyalty. - Collaborated with cross-functional teams in a remote environment to deliver seamless service. - Utilized advanced customer care software to streamline operations and improve efficiency.
Interested in this professional?
Sign in as an employer to save this profile or invite Jan M. to a job.
Sign in as an employer