CRISSANTA L.
Virtual Assistant
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About
My name is Crissanta LahayLahay Hermosilla. I hold a BS in Information Technology from City of Malabon University, graduated in 2014. With 11 years of experience in the BPO industry, I specialize in customer service, technical support, and virtual assistance. I am adaptable, detail-oriented, and committed to ensuring client satisfaction across multiple communication channels. I have worked at various reputable companies, enhancing my problem-solving and management skills.
Experience
Customer Service Representative
iQOR / RMS Collections · 2024 — 2025Virtual Assistant - Roadside assistant / Customer support
Company not specified · 2025 — 2025Chat Specialist / Back Office / Guest Relation
Everise PH · 2022 — 2024Verification Specialist
Cisive Phil. · 2024 — 2024Chat Support/ CSR
AFNI Inc. · 2021 — 2022Technical Associate II
Convergys | Concentrix Phil. Inc. · 2018 — 2019Customer Service Representative
Concentrix Daksh Phil. Inc. · 2017 — 2018Customer Service Representative
Salmat Services Inc. · 2016 — 2017Customer Service Representative
Magellan E-Support Services · 2014 — 2016
Skills & Expertise
Education
- BS INFORMATION TECHNOLOGYCity of Malabon University · 2010 — 2014
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