Virginia E.
Senior Virtual Assistant in Real Estate
Open to offersNew to PlatformLanguages
English
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About
I have done all previous work with 100% client’s satisfaction and worked in many organizations. I have a great passion for working as a VA and I have been doing this for several years. I believe that the professionalism that I have added with my passion will bring me a good career.
Experience
Virtual Assistant / Executive Assistant
Citibank - Concentrix · 2018 — 2020- Managed inbound calls from clients to address inquiries and resolve issues. - Ensured the security of credit card transactions and client identities. - Utilized CRM systems for reporting and client management. - Operated dialer software (Avaya) for efficient call handling.Technical Support
Pitney Bowes - Sitel · 2017 — 2018- Provided back-office support through email and chat for shipping and mailing services. - Made outbound calls to clients to provide updates on cargo status and assist with tracking. - Processed debit and credit requests in accordance with established guidelines. - Utilized internal CRM systems to manage customer information and interactions.Credit Collections Specialist / Property Management Specialist
TelSu - Telephone Support · 2014 — 2017- Conducted outbound calls to facilitate property transactions and follow up with clients. - Communicated effectively with US clients through email and chat regarding rental payments. - Scheduled appointments and managed calendars for prospective clients. - Leveraged internal CRM tools to track customer interactions.
Skills & Expertise
Education
- Bachelor of Science in PsychologySaint Louis University · 2000 — 2003
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