Faveah M.

Managed high volumes of inbound and minimal outbound calls, helping customers inquire about property availability, pricing, and locations. Guided clients through the application process and provided regular updates on their status. Handled payments, resolved complaints, and processed refund requests. Consistently met sales targets while delivering high-quality customer support.

Knowledgeable using Omni and sales force. Answering emails regarding customer orders, delivery, and shipping status. Handled items issues, deliveries, and shipping inquiries. Providing resolution by giving appeasement and credits. Checking the customer account for fraudulent transactions.

Worked under a mystery shopping program, managing both inbound and outbound calls using Five 9 dialer to recruit and schedule clients for assignments. Negotiated compensation rates with shoppers for completing specific tasks at designated shop locations. Coordinated schedules and provided support related to shop details, task expectations, and reimbursement processes. Delivered clear and consistent communication to ensure shoppers understood requirements and deadlines. Maintained accurate records of assigned tasks, availability, and completed shops.

Making, taking phone calls, and exchanging emails with local clients. Conducting outside sales to promote Industrial and Electrical Supplies. Processing the client’s Purchase orders and payments.