HERSHEY C.
Customer Service Representative
Open to offersNew to PlatformLanguages
EnglishFilipino
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About
I am a dedicated and adaptable professional with 5 years of experience in the BPO industry, providing technical support, sales, and ticket management. Skilled in customer relations and social media management, I have a background as an ESL teacher and a licensed real estate agent. I effectively manage multiple roles, learn quickly, and excel in fast-paced environments. My strong communication skills ensure quality results under pressure.
Experience
Customer Service Representative
Full-time · 2020 — 2025Provided technical and dealer support for clients in the U.S. market. Managed sales transactions and maintained customer satisfaction through efficient problem resolution. Created and resolved tickets promptly, ensuring service level agreements were met.ESL Teacher
Part-time · 2024 — 2025Conducted English lessons for children and adults, focusing on conversational fluency and grammar. Customized learning materials to meet each student’s language goals.Local Real Estate Agent
Part-time · 2024 — 2025Created and posted property listings on multiple social media platforms. Responded to inquiries, scheduled property visits, and facilitated client meetings. Gathered market data to enhance property visibility and sales potential.Video Creator
Project-based · 2024 — 2025Produced and edited marketing videos for social media promotion and client branding.Data Entry / Data Mining Specialist
Part-time · 2024 — 2025Extracted and processed 300+ Medicaid data records for Devoted Health with high accuracy.
Skills & Expertise
Education
- Bachelor of Science in AccountancySTI West Negros University · 2018 — 2020
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