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Maouie A. — Senior Social Media Virtual Assistant from Philippines

Maouie A.

Senior Social Media Virtual Assistant

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Hi I'm Maouie Arellano, a young 24 years old Virtual Assistant that is doing freelance work for 2 years now. I have a background in cold calling in BPO Company as a Sales Representative for 1 and a half year and eChat Customer Support for 11 months. I'm a goal oriented mom who loved to travel around the Philippines weather it's a beach or a mountain. Soon, my goal is to travel the world including my daughter.

Experience

  • Virtual Assistant (Social Media Manager)

    Self-Employed · 2024 — 2025
    - Orchestrated online community engagement across various social media channels to strengthen brand loyalty and improve customer satisfaction. - Analyzed social media trends and performance metrics to refine strategies and enhance engagement outcomes. - Coordinated and scheduled content postings to maintain consistent communication and boost brand visibility.

  • Voice/Non-Voice Customer Support Representative

    Quantrics · 2023 — 2023
    - Demonstrated strong communication skills, employing listening and persuasive techniques to build rapport with customers and resolve account-related issues. - Developed practical solutions by confidently addressing customer inquiries and ensuring their needs were met promptly and courteously. - Delivered exceptional service and support, contributing to customer satisfaction and loyalty.

  • Telephone Sales Representative

    YCO Global Solutions Philippines · 2021 — 2022
    - Utilized advanced communication skills and product expertise to effectively represent a real estate company in a call center setting. - Applied exceptional listening abilities to address and alleviate customer concerns and frustrations. - Established a consistent record of surpassing sales goals, nurturing robust client relationships, and managing comprehensive sales pipelines.

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