Uchiha V.

Conducted inspections of buildings and equipment to identify issues needing attention. Handled repairs for faulty equipment and structural damages while managing heating and plumbing systems to ensure their functionality. Planned and scheduled necessary repairs, performed periodic quality checks on equipment, and executed general maintenance tasks, including landscaping, painting, minor electrical repairs, and minor plumbing. Addressed resident complaints via walk-in, email, and phone calls, and coordinated with vendors for quotes on repair works. Inspected units for leakages and issued notices for events, while supervising the work of security guards and cleaners. Created access cards and managed billing through the CSS account system, processing invoices and receipts related to maintenance fees.

Directed all aspects of building and facility management operations to ensure optimal performance and safety compliance. Led the implementation of maintenance strategies by executing both preventive and corrective programs to enhance asset reliability. Oversaw critical infrastructure systems, ensuring adherence to regulatory standards and operational continuity. Established frameworks for maintenance planning and scheduling to improve efficiency and service delivery timelines. Conducted strategic inspections and audits to enforce quality and regulatory compliance within facilities. Managed stakeholder engagement, effectively resolving tenant and owner escalations to maintain high satisfaction levels. Handled vendor and contractor management activities, including procurement and performance evaluations. Addressed building defects and operational risks through proactive issue resolution and risk management practices. Supported government security and facilities teams while ensuring compliance with service standards and operational KPIs. Managed access control and building administration systems to secure operational integrity and accuracy. Oversaw financial administration and reporting, including billing and revenue tracking, using CSS and Advelsoft systems. Ensured adherence to regulatory compliance while liaising with authorities regarding property policies and delivered management-level reporting to assist strategic decision-making and continuous improvement.

Performed data entry for terminal serial numbers and codes while responding to emails effectively. Conducted terminal maintenance and services, including dispatch operations. Provided customer support with a focus on public relations, managed terminal programming and coding tasks, and engaged in problem-solving using both verbal and non-verbal communication methods.

Handled high-volume inbound and outbound customer interactions, maintaining service quality and compliance with KPIs. Oversaw daily operations while identifying gaps and implementing improvements for enhanced efficiency. Managed ticketing processes, ensuring thorough documentation, prioritization, and timely case resolution. Developed effective strategies for issue resolution to improve customer satisfaction and minimize repeat cases. Facilitated professional communications through email and calls, upholding high service standards. Monitored and followed up on pending and escalated cases to ensure timely closure within SLA timelines. Provided knowledgeable guidance on products, delivery times, and courier options to enhance the overall customer experience.