Princess J.
Social Media Manager
Open to offersNew to PlatformAbout
My name is Princess Jeremiah Villamena, a dedicated professional hailing from Binmaley. I hold degrees in AB Communication with a major in Broadcasting from the University of the Philippines - Baguio and AB Broadcasting from the University of the East - Manila.
In my career, I have excelled in customer service roles at Teleperformance and Concentrix, adeptly handling high volumes of customer interactions while achieving over 90% satisfaction ratings.
As a Social Media Manager for FresHelmet PH and a Digital Marketing Manager at Zaza Living, I create engaging content, manage teams, and analyze campaign performance to enhance brand visibility and audience engagement.
I am fluent in English and native in Filipino, with a passion for content creation, fitness, and exploring real estate trends.
Experience
Social Media Manager
FresHelmet PH · 2022 — 2023Created and managed social media content, including graphic designs, video edits, and e-commerce shop visuals. Conducted market and content analysis to optimize posting strategies and audience reach. Supported paid advertising campaigns through content design and performance monitoring. Handled direct messages, comments, and community engagement to strengthen customer relationships.Digital Marketing - Social Media Focus Manager
Zaza Living · 2023 — 2023Manage and oversee a small social media team, tracking progress and ensuring alignment with marketing goals. Plan, create, and review social media content including graphics, videos, and e-commerce visuals for brand consistency. Conduct performance analysis of campaigns, providing insights to improve engagement, reach, and conversions. Support advertising strategies, monitor results, and coordinate team tasks to optimize digital marketing efforts.Customer Service Representative
Teleperformance · 2021 — 2022Provided customer support through inbound messages, resolving inquiries and concerns while meeting key performance metrics. Resolved customer issues efficiently, processed account updates, and ensured accurate documentation in CRM systems. Handled an average of 80–160 customer interactions per day with a 90%+ customer satisfaction rating. Maintained professionalism under pressure, exceeding quality assurance standards and contributing to overall team goals.Advisor 1
Concentrix · 2020 — 2021Handled inbound and outbound calls for an international e-commerce brand serving North America–based clients. Resolved customer concerns related to orders, billing, shipping, and returns while ensuring timely and accurate solutions. Supported high-volume call queues, averaging 200+ interactions per day, while maintaining quality assurance targets. Contributed to positive customer experience by delivering clear, professional, and empathetic communication.
Skills & Expertise
Education
- AB Communication - Major in BroadcastingUniversity of the Philippines - Baguio
- AB BroadcastingUniversity of the East - Manila
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