Marshiela R.

I am Marshiela Ramos, a dedicated Customer Support Specialist with over 10 years of experience in customer service, healthcare support, and back-office operations. Throughout my career, I’ve handled diverse roles across telecommunications, healthcare, and mobility services, where I developed strong problem-solving skills and the ability to manage high-volume client interactions with empathy and accuracy. I take pride in being detail-oriented, adaptable, and committed to providing excellent customer experiences. I’m also highly proficient in CRM platforms, ticketing systems, Google Workspace, and Microsoft Office, which allows me to work efficiently in fast-paced environments. What motivates me most is helping people by resolving their concerns and ensuring they feel supported, which I believe is at the core of excellent customer service.