Quennie V.
Appointment Setter
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EnglishTagalog
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About
I am a versatile professional with over 4 years of experience in high-volume customer support, appointment setting, and logistics coordination. I specialize in managing complex daily operations—from auditing overnight tech maps and real-time dispatching to handling financial administrative duties and supplier closings. My background spans international roles in the US real estate and service sectors, where I have consistently hit performance quotas and streamlined shift handovers. I am currently seeking roles in Customer Support, Administration, or Appointment Setting where I can apply my expertise in CRM tools and operational efficiency to help a team thrive.
Experience
Appointment Setter
Bob's Chimney · 2025 — 2025Managed early-shift operations, including auditing overnight updates and finalizing technician schedules/maps to ensure a smooth start to the workday. Served as the primary point of contact for technicians, providing real-time support, ETA tracking, and troubleshooting for field issues. Streamlined handovers by meticulously updating internal sheets and briefing the incoming team on shift changes or pending tasks. Handled financial and administrative duties, including processing client payments and sending daily closing reports to suppliers. Proactively managed scheduling conflicts, rescheduling missed or delayed jobs to maintain high service standards.Lead Generation
Realstate · 2024 — 2025Consistently hit daily and weekly call quotas while reaching out to property owners and identifying potential home sellers. Turned unlikely leads into qualified prospects through strong rapport-building and persistence. Played a key role in generating seller leads for the acquisition team during my 7 months with the company.Appointment Setter
Alpha Clean Air (MSB) · 2023 — 2025Handled daily scheduling, customer calls, and technician coordination using Workiz. Took care of rescheduling and cancellations, making sure each job was updated and assigned smoothly. Sent out reports and kept communication clear across shifts to ensure everything ran smoothly. Trained new hires to help them learn the process and get comfortable with the team.Social Media & Webinar Coordinator
Franchise Siomai King Franchisee · 2022 — 2023Managed the Facebook page via Meta Business Suite, responding to messages and gathering personal info to schedule Zoom webinar invitations. Coordinated and hosted live webinars, navigating pre-recorded videos on Zoom. Followed up with attendees to identify potential franchise buyers and maintained detailed records using Google Sheets for ongoing follow-up of prospects who didn’t immediately commit.Property Listing Specialist
Private Real Estate Agent (SMDC Properties) · 2023 — 2023Managed daily postings of real estate properties on Facebook Marketplace, Instagram Business, and other relevant platforms. Researched and identified the most effective channels to maximize reach and engagement. Tracked and recorded post performance using Excel to analyze which platforms yielded the best results.Customer Service Representative
Royale Business Club International Inc · 2018 — 2020Managed administrative tasks including drafting request letters, organizing department documents, and coordinating internal communications. Handled social media activities such as filtering comments, posting content, scheduling weekly and monthly calendars, and responding to messages on Facebook pages using Meta Business Suite. Attended SEO seminars to support content optimization efforts and assisted in budget requests for department projects.
Skills & Expertise
Education
- VocationalADVANCED COMPETENCIES TECHNOLOGICAL MANPOWER ACADEMY(ACTMA) INC. · 2018 — 2018
- Associate's degreeBestlink College of the Philippines · 2016 — 2018
- High School DiplomaJoyful Angels Academy · 2013 — 2017
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