Vaileth K.
Junior IT Service Desk Support Specialist
Open to offersNew to PlatformAbout
Vaileth K. is a customer-focused IT Service Desk professional based in Tanzania with proven experience at Mgas company. Specializing in providing first-line IT service desk support, Vaileth handled troubleshooting for both hardware and software issues, as well as basic networking tasks. Their responsibilities included resolving IT support tickets via phone, installing and configuring computer systems and software, and assisting users with system access and password resets. Vaileth demonstrated efficiency in escalating complex problems and maintained high-quality customer service within the IT and business sectors. Vaileth holds a Bachelor of Science in Information Communication Technology with Business from Mzumbe University–Main Campus, Morogoro.
Experience
IT Support / Customer Support Officer
Mgas companyDelivered first-line technical support through phone interactions. Managed and resolved IT support tickets in a timely manner. Installed, configured, and maintained computer systems and software. Assisted users with issues related to email, system access, and password resets. Escalated complex issues to higher-level support when necessary.
Skills & Expertise
Education
- Bachelor of Science in Information Communication Technology with BusinessMzumbe University
Interested in this professional?
Sign in as an employer to save this profile or invite Vaileth K. to a job.
Sign in as an employer