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Valeria R. — Junior Bilingual Customer Support Specialist from Mexico

Valeria R.

Junior Bilingual Customer Support Specialist

Mexico 2-3 years
Open to offersNew to Platform
Languages
EnglishSpanishPortugueseHindi
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About

Valeria A. is a dedicated professional with a background in the humanities, focusing on translation and interpretation to facilitate communication across medical, legal, and entertainment industries. Her career began as an Administrative Assistant at Uniformes Hidalgo, where she honed her skills in customer service, managing sales, and coordinating orders between national and international manufacturers. In 2022, she transitioned to a role as a Bilingual Call Assistant for Teleperformance, providing direct customer support for Aeroméxico USA clients, managing emergency situations, and handling flight sales. Valeria has also served as a Spanish Interpreter for Propio Language Services and Language Line Solutions, delivering precise medical and legal translation services. With a solid foundation in psychology from Centro Universitario Hidalguense and specialized training in airline customer management, Valeria is proficient in English, Spanish, Hindi, and Portuguese, enabling her to bridge language barriers effectively.

Experience

  • Spanish interpreter

    Propio Language Services · 2024 — 2025
    Managed incoming calls from English and Spanish native speakers. Provided medical and legal translation services. Offered word-by-word interpretation.
  • Language Line Solutions

    Language Line Solutions · 2025 — Present
    Conducted L4 interpretation for incoming calls. Delivered medical translation and interpretation services. Engaged in meaning-by-meaning interpretation while providing customer service.
  • Call assistant Bilingual

    TELEPERFORMANCE HISPANIC TELESERVICES DE GUADALAJARA S.A. · 2022 — 2024
    Delivered direct customer service to Aeroméxico USA customers. Handled daily emergency situations and crises involving clients. Facilitated flight sales for international customers.
  • Administrative assistant

    Uniformes Hidalgo · 2018 — 2019
    Provided sales assistance both in person and via phone. Managed orders and maintained direct communication with national and international manufacturers. Oversaw order tracking and coordinated with distributors.

Skills & Expertise

Education

  • Bachelor in Psychology
    Centro Universitario Hidalguense · 2020 — 2024
  • High School
    Bachillerato Tecnológico de Educación y Servicios Profesionales de Capacitación · 2016 — 2019
  • High School
    Luis Donaldo Colosio Murrieta · 2012 — 2015
  • Elementary School
    Instituto Hidalguense · 2006 — 2012

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