Vanessa N.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Vanessa N. is a skilled professional with expertise in Salesforce, CRM, and technical support, catering to businesses and clients in the SaaS and finance industries. She holds a Bachelor of Science in Commerce with a major in Management Accounting from the University of Cebu and has developed strong competencies in managing complex operational demands involving accounting workflows and digital environments. At Asurion, she provided technical support and sales assistance, addressing inquiries relating to device setup and network issues. Previously, as a Financial Advisor at Concentrix, she offered expert-level troubleshooting and resolved financial discrepancies. Vanessa has experience as an Administrative Officer at PhilCebu, where she coordinated office operations and managed administrative tasks. Her role as an Accounting Assistant Officer at Gan-Go Corp further honed her financial reporting and ledger management skills, making her a valuable asset adept in leveraging her capabilities to align with organizational objectives.
Experience
Technical Support/Sales Representative
Asurion · 2026 — 2026Responded to incoming calls and inquiries from subscribers about device setup, network issues, billing inquiries, and claims processing. Diagnosed hardware and software issues across mobile operating systems and assisted customers with insurance claims for devices. Conducted sales pitches for device protection and smart home technology tailored to customer needs.Financial Advisor
Concentrix Phils · 2019 — 2026Provided basic software setup assistance and navigational help, while responding to high volumes of calls and chats regarding password resets and billing errors. Engaged in complex troubleshooting for financial reports, resolved data discrepancies, and contributed to advanced product feature support. Collaborated with software engineers to repair corrupted files and execute SQL queries.Customer Service Representative
Teleperformance · 2018 — 2019Guided patients through complex medical, insurance, and billing systems while providing compassionate support. Explained health insurance details clearly and assisted members with inquiries related to their Explanation of Benefits and billing disputes.Administrative Officer
PhilCebu · 2012 — 2013Managed reception duties, including greeting guests and directing inquiries. Oversaw office inventory and coordinated maintenance with building management and vendors. Created and maintained filing systems, processed invoices, and organized meetings, along with handling travel arrangements for company events.Accounting Assistant Officer
Gan-Go Corp · 2011 — 2011Maintained the general ledger and prepared month-end journal entries while performing bank reconciliations. Contributed to the preparation of profit and loss statements and managed vendor payments, invoice audits, and client billing tracking.
Skills & Expertise
Education
- Bachelor of Science in Commerce Major in Management AccountingUniversity of Cebu - Main Campus · 2006 — 2011
Interested in this professional?
Sign in as an employer to save this profile or invite Vanessa N. to a job.
Sign in as an employer