Vanessa M.

Vanessa M. is a versatile professional with expertise in operations and customer service, honed through years of experience at companies such as IQOR Phil's Inc. and RMS Collect Phil's Inc. As a Customer Service Representative and Collection Specialist, she has demonstrated proficiency in relationship management, ensuring customer retention and revenue growth. Her role required managing both inbound support and account resolution with a strong foundation in consultative selling and crisis management. Vanessa is skilled in handling customer inquiries related to orders, billing, payments, and account updates while documenting interactions meticulously in a Customer Relationship Management (CRM) system to maintain accurate records. Her ability to negotiate payment arrangements and resolve billing disputes effectively underscores her negotiation and persuasion skills, allowing her to meet KPIs like recovery rate and call quality. Vanessa holds an Associate in Computer Science from the Asian Institute of Computer Studies.