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Vellery A. — Junior Customer Service and Sales Support Specialist from Kenya

Vellery A.

Junior Customer Service and Sales Support Specialist

Kenya 1-2 years
Open to offersNew to Platform
Languages
English
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About

Vellery A. is an experienced Customer Service and Sales Support professional based in Nairobi, Kenya. With a strong background in the mobile technology sector, she has developed a keen understanding of customer needs, effectively communicating product features, handling inquiries, and providing exceptional service. Her role as a salesperson at Oppo Kenya involves engaging customers to recommend suitable products, executing product demonstrations, and supporting sales strategies that drive revenue growth and brand awareness. Previously, she served as a receptionist and salesperson at Safaricom's Two Rivers location, where she promoted products and maintained customer sales records. As a volunteer receptionist at Brother Andrew Hospital, Vellery managed multi-line telephone systems and coordinated patient services with professionalism and discretion. Currently, she is pursuing a Bachelor of Real Estate Management at Mount Kenya University, enhancing her administrative and technical skills and aiming for a career in entry-level corporate roles. Her ability to manage customer relationships, perform record keeping, and utilize computer & Microsoft Office skills sets her apart in the industry.

Experience

  • Salesperson

    Oppo Kenya · 2022 — Present
    Engaged with customers to ascertain their needs, preferences, and budgets, while recommending appropriate products and accessories. Provided product demonstrations and articulated technical features, specifications, and benefits effectively. Contributed to revenue growth and brand awareness through the support of sales strategies and promotional activities. Developed and maintained customer relationships through effective communication and follow-up. Addressed customer inquiries and concerns promptly to ensure a positive experience. Utilized proactive outreach methods, including cold calling, to identify potential customers and create sales opportunities.
  • Receptionist / Salesperson

    Safaricom – Two Rivers
    Promoted Safaricom products and services to both existing and prospective customers. Fostered professional customer relationships through attentive service and effective communication. Responsible for maintaining accurate customer sales records using computer-based databases.
  • Volunteer Receptionist

    Brother Andrew Hospital
    Managed a multi-line telephone system, directing calls based on customers’ and patients’ needs. Confirmed patient appointments and coordinated off-site services. Handled sensitive information with a focus on discretion, professionalism, and attention to detail.

Skills & Expertise

Education

  • Bachelor of Real Estate Management (Ongoing)
    Mount Kenya University · 2022 — Present
  • Kenya Certificate of Secondary Education (KCSE)
    Njonjo Girls High School · 2016 — 2020

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