Vennesa B.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Vennesa B. is a seasoned Virtual Assistant based in Quezon City with professional experience supporting entrepreneurs and small businesses through lead generation, social media management, and administrative tasks. At Optum, she managed pharmacy benefit accounts within the healthcare industry, processed claims, and ensured policy compliance. Her customer support background spans roles at Afni, Concentrix, Sitel Group (serving LG device users), and One Global Contact Center, where she handled escalations, technical troubleshooting, and service inquiries. She has also contributed to the hospitality sector at Franchise One Hotel, performed lesson planning and curriculum design as an English tutor at Korean International School, and enhanced sales and marketing activities in retail, finance, and telemarketing. Her academic foundation is a Bachelor’s in Secondary Education and Teaching from the University of the East.
Experience
Student Intern
The VA BAR · 2026 — PresentPharmacy Benefit Manager
Optum · 2022 — 2026Managed healthcare accounts, processed pharmacy benefit claims, addressed client and member inquiries, ensured compliance with policies, and upheld accurate records to facilitate efficient healthcare operations.Escalation Specialist
Afni, Inc. · 2019 — 2019Handled escalated customer cases and resolved complex issues while coordinating with internal teams to achieve timely and satisfactory outcomes while maintaining high service standards.Customer Service Representative
Concentrix · 2018 — 2019Handled inbound customer inquiries, resolved account and service issues, provided information on products and services, and ensured high customer satisfaction while meeting performance and quality standards.Technical Support Representative
Sitel Group · 2014 — 2018Provided technical support to customers using LG devices and appliances, diagnosed basic hardware and software issues, guided users through troubleshooting steps, and documented cases for timely and accurate resolution.Front Desk Receptionist
Franchise One Hotel · 2009 — 2013Managed front desk operations, oversaw guest check-in and check-out processes, handled room reservations and bookings, responded to inquiries, and ensured a smooth and welcoming guest experience.English Language Private Tutor
Korean International School · 2008 — 2008Provided one-on-one English instruction to students, developed personalized lesson plans, and enhanced reading, writing, and speaking skills while monitoring student progress to improve learning outcomes.Quality Auditor
LIC Housing Finance Limited · 2005 — 2008Performed inspections for bulb production, monitored quality standards, documented defects, and coordinated with production teams to ensure compliance with company and safety requirements.Sales And Marketing Specialist
MITSUKOCHI · 2004 — 2005Promoted motorcycle products, assisted with walk-in and online inquiries, closed sales, and supported marketing activities to enhance store visibility and boost monthly sales performance.Customer Service Representative
One Global Contact Center · 2003 — 2004Managed inbound customer inquiries, efficiently resolved issues, documented interactions accurately, and ensured high customer satisfaction while adhering to quality and performance standards.Store Cashier
MINISTOP · 2002 — 2003Handled daily cashier operations, processed customer transactions accurately, assisted customers with basic inquiries, maintained store cleanliness, and supported inventory and stocking for smooth store operations.Outbound Telemarketer
Citi · 2002 — 2002Conducted outbound calls to qualified prospects, explained credit card products, verified customer information, and assisted clients throughout the end-to-end credit card application process to achieve sales and compliance targets.
Skills & Expertise
Education
- Bachelor's degree, Secondary Education and TeachingUniversity of the East · 1999 — 2003
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