Venus
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Alex L. is an experienced Team Lead CSR and Customer Service Representative with a strong background in the customer service, gaming, fintech, and sales industries. At Freelance International, Alex managed a 10-person customer support team, coordinating weekly 1:1 meetings and leading formal quarterly reviews to ensure 100% on-time project completion, while cultivating a high-performance culture. In previous roles at IBEX supporting Coinbase, Alex resolved client issues related to account access and cryptocurrency transactions and educated users on security best practices. While at Vango Gaming, Alex efficiently handled 200–400 live chat inquiries daily, achieving an 89% first-contact resolution rate. As a Telemarketing Sales Specialist and Team Lead at SD Group, Alex utilized performance coaching, maintained excellent client relationships, and was recognized for exceeding aggressive sales targets. Alex has demonstrated expertise in problem-solving, communication, and customer complaint resolution within high-volume, fast-paced environments.
Experience
Team lead CSR
Freelance International · 2025 — 2025Conducted weekly 1:1 meetings and formal quarterly reviews for a team of 10, ensuring all projects were completed on time. Provided Performance Coaching and shared updates about company operations, including chat reviews. Fostered a high-performance team culture by sharing best practices.Customer Service Representative
IBEX · 2024 — 2025Managed both inbound and outbound calls to assist customers with account access, security issues, and transactions. Delivered detailed explanations of Coinbase’s services and policies while addressing cryptocurrency inquiries. Effectively resolved customer complaints, ensuring a positive experience, and educated users on security practices.Customer Service Representative
Vango gaming · 2023 — 2024Engaged customers via live chat, responding to 200-400 inquiries daily while achieving a 90% satisfaction rating. Recognized for strong problem-solving skills, successfully de-escalating issues and reaching an 89% first-contact resolution rate. Provided personalized assistance and participated in training sessions to maintain up-to-date product knowledge.Telemarketing Sales Specialist/Team lead
SD Group · 2023 — 2023Executed high-volume outbound calls, averaging over 100 daily, to pitch products effectively. Surpassed monthly sales quotas by converting leads into customers through persuasive communication. Cultivated customer relationships to generate repeat business and referrals while adapting sales strategies to suit different customer profiles.
Skills & Expertise
Education
- Accountancy Business Management – Sr. HighschoolImmaculate Mother Academy Inc. · 2020 — 2022
- High School GraduateSampaguita HighSchool · 2016 — 2020
Interested in this professional?
Sign in as an employer to save this profile or invite Venus to a job.
Sign in as an employer