Vera M.
Junior Email Management and Virtual Support Specialist
Open to offersNew to PlatformAbout
Vera M., an accomplished Email Management and Virtual Support Specialist, has honed her expertise in handling high-volume inboxes and managing remote customer communications. Based in Lagos, Nigeria, Vera adeptly manages a spectrum of email tasks including sorting, labeling, and prioritizing incoming messages, while ensuring timely follow-ups and professional email correspondence. With strong skills in CRM & Ticketing Systems and Google Workspace, she excels at escalating urgent requests and maintaining organized email threads. Her experience includes logging interactions accurately and safeguarding confidential information, demonstrating her commitment to professionalism and discretion. Vera has augmented her practical skills through targeted certifications in Digital Skills Training and Customer Service & Administrative Support, evidencing her strong foundation in email management and virtual support.
Experience
Email Management & Customer Support Assistant
Freelance · 2022 — 2024Oversaw daily inbox operations by sorting and labeling incoming emails and prioritizing them effectively. Composed professional responses to inquiries from customers and clients. Directed urgent communications to relevant team members for quick action. Kept email threads organized and managed follow-ups promptly. Accurately recorded interactions in CRM and support systems while handling confidential information with care.
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