Vergel V.

Vergel V. is a seasoned Virtual Assistant with more than 8 years of experience specializing in customer support, claims processing, and collections within various dynamic industries. With a robust background in appointment setting, data entry, and administrative responsibilities, Vergel has proven aptitude in handling warranty and insurance support at Accenture and financial account management at SLK Global. His expertise spans managing complex customer cases, coordinating schedules, and enhancing service quality through detailed documentation and performance reporting. He excelled as a Quality Executive at IGT Solutions, providing pivotal coaching and updating quality dashboards. With a Bachelor of Science in Information and Technology from Pamantasan ng Lungsod ng Muntinlupa, Vergel brings technical proficiency in CRM systems, basic troubleshooting, and Microsoft Office applications to every project, ensuring efficient operations and customer satisfaction.