VERNICE N.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformLanguages
English
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About
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Experience
Customer Service Representative
TaskUs · 2025 — 2025Provided assistance with order processing and basic technical support for a US-based e-wallet/banking platform. Handled inquiries related to general account features and transaction concerns, ensuring secure management of customer requests.Customer Service Representative
IQor - Capital One Auto Finance · 2024 — 2025Supported customers by addressing inquiries, managing account features, and explaining financial terms clearly. Assisted in the handling of chargebacks, disputes, and provided suitable repayment options to enhance customer satisfaction.Customer Service Representative
TaskUs - OURO · 2022 — 2024Engaged with customers across voice, chat, and email to deliver technical support for e-wallet and banking issues. Addressed various inquiries and transaction-related concerns, ensuring secure resolution of customer requests.Collection Specialist
Unifin Inc. Third Party CollectionsManaged 1st-party auto loan accounts, negotiating payment arrangements and resolving delinquencies while maintaining positive customer relationships. Ensured compliance with policies and accurate documentation, applied negotiation skills to secure payments, and coordinated with third-party collection agencies.
Skills & Expertise
Education
- BS International StudiesCavite State University Main Campus · 2018 — 2022
- Senior High School Accountancy, Business and Management StrandSaint Jude Parish School · 2016 — 2018
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