Vheanca M.

Vheanca Marie I. is a customer service professional with over eight years of experience spanning eCommerce, healthcare, and subscription-based business domains. Her background includes hands-on support for product orders, billing, order tracking, and prescription coordination utilizing platforms such as Zendesk, Shopify, Salesforce, PandaDoc, and various EMR systems. Vheanca Marie I. managed communications via phone, chat, and email, and handled digital and physical product inquiries for companies like StackCommerce and Cerebral. Recently, she advanced to the role of Team Leader at Virtual Freelance Solutions, overseeing team performance, conducting QA audits, and managing daily customer support operations. Her expertise is demonstrated through direct experience in QA auditing, team supervision, and the optimization of support workflows in remote and fast-paced environments.