vianny M.

Vianny G. is a results-driven leader based in Bacolod City, Philippines, with over 12 years of experience in the BPO and SaaS industries, focusing on Customer Service, Sales, and Operations. In her current role as a Complaints and Retention Leader at Innov8 City IT Solutions Inc., she effectively manages escalation, complaints, and retention operations for the Monster Group, overseeing both residential and business accounts. Her expertise includes managing Tier 3 complaints, high-risk customer cases, and driving brand reputation recovery initiatives. Vianny adeptly oversees workforce management and leads Save Team operations to reverse cancellations and protect revenue. Her prior experience includes roles such as Loan Officer at ARB Call Facilities and Customer Service Representative at iQor, Convergys, Panasiatic Solutions, and Teletech. Vianny's education in Computer Hardware Servicing from Lasaltech Computer Training Center complements her extensive industry experience. She is proficient in managing email and social media communications, bill analysis, and compliance investigations, contributing significantly to customer satisfaction and company success.