Victor T.

Victor T. is an exceptional Medical Laboratory Technologist with a solid educational foundation in Laboratory Sciences, honed through degrees from Mount Kenya and relevant certifications in emergency medicine. In addition to his laboratory expertise, he has excelled in the realm of customer relations as a results-driven Customer Success and Sales professional, known for enhancing service quality and loyalty. Most recently, he served as a Merchant Activation Agent for Paycloud Africa, ensuring smooth onboarding and compliance for merchants. His experience spans various roles, including a Customer Service Lead for Lipa Later Group, where he supervised and trained teams to improve service delivery, and as a Virtual Assistant with TalentPop, handling inquiries with precision. Beyond the service sector, his tenure at SAFARICOM M-TIBA and the E-Plus Emergency Call Centre highlighted his adeptness at managing emergency responses and customer inquiries. Victor is proficient with tools such as Gorgias, Zendesk, Shopify, and Hubspot, combining technical prowess with exceptional communication skills to drive customer satisfaction and business goals.