Victoria V.
Mid-Level Business Execution Consultant
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Victoria V. is a seasoned Risk and Compliance Leader in the banking and financial services industry, with extensive experience at Wells Fargo and JP Morgan Chase. As Senior Business Execution Consultant - AVP at Wells Fargo, she conducted due diligence reviews, operational readiness assessments, and implemented risk controls and governance practices to enhance compliance oversight across global business groups. Previously, she managed teams as Business Execution Associate Manager, driving operational risk management and resolving systemic issues by improving process compliance. Her background includes fraud investigation oversight as Fraud Claims and Management Supervisor, where she ensured adherence to fraud risk management protocols. Earlier roles in auto finance at JP Morgan Chase further strengthened her expertise in quality assurance evaluations and documentation governance. She holds a Bachelor of Science in Computer Engineering from AMA Computer College.
Experience
Senior Business Execution Consultant - AVP
Wells Fargo · 2023 — 2025Performed due diligence reviews and conducted operational readiness assessments to confirm alignment of business processes with Global Delivery Agreement (GDA) governance standards and enterprise risk requirements. Established risk controls and governance measures to enhance compliance oversight across diverse business groups and operational programs. Assessed internal processes and control environments to improve risk management practices and bolster adherence to enterprise standards.Business Execution Associate Manager
Wells Fargo · 2019 — 2023Directed a team of Senior Associates focused on enhancing operational risk management and ensuring control compliance across various branch operations. Implemented monitoring processes to facilitate adherence to internal policies and governance frameworks, thereby enhancing operational integrity and risk visibility. Conducted investigations into systemic operational issues, identifying root causes and enacting process improvements to decrease compliance incidents.Fraud Claims and Management Supervisor
Wells Fargo · 2017 — 2019Managed fraud investigation operations, ensuring compliance with fraud risk management policies, internal control standards, and regulatory requirements. Oversaw the accuracy of case handling and investigative procedures to guarantee timely resolution of fraud claims. Provided coaching to team members regarding fraud detection protocols, risk mitigation practices, and compliance requirements.Direct Auto Fulfillment Supervisor
Wells Fargo · 2015 — 2017Enhanced documentation governance and established operational control checkpoints within auto loan fulfillment processes to ensure compliance with internal policies. Supervised operational staff and ensured that risk management and compliance procedures were strictly followed.Auto Finance Customer Service Team Leader
JP Morgan Chase · 2011 — 2015Managed frontline service operations, ensuring compliance with operational policies, service standards, and escalation protocols. Addressed complex customer escalations and ensured resolutions conformed to internal compliance guidelines and regulatory expectations. Monitored team performance while emphasizing adherence to operational risk and service governance standards.Auto Finance Customer Service Quality Assurance Specialist
JP Morgan Chase · 2008 — 2011Conducted evaluations for quality assurance on service interactions and operational processes, ensuring both accuracy and compliance with regulatory standards. Identified recurring process deficiencies through QA reviews, crafting standardized process documentation and improvement recommendations to mitigate operational errors and compliance risks.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringAMA COMPUTER COLLEGE · 2000 — 2005
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