Victoria S.

Victoria S. S. is a proficient and detail-oriented Customer Service Representative with valuable experience in the healthcare industry, devoted to meticulously supporting US-based healthcare accounts. Her nearly five-year tenure as a Patient Coordinator and Customer Service Representative is marked by expertise in insurance verification and healthcare documentation. Additionally, Victoria spent two years in the food and beverage sector, serving as a barista, waitress, and cashier. Throughout her career, she has utilized her skills in patient support, appointment coordination, and the application of medical terminology, all while ensuring strict adherence to HIPAA regulations. Victoria has been responsible for scheduling patient appointments, managing complex provider calendars, coordinating treatment plans, and handling communications with patients, providers, and insurance companies. She holds a Bachelor of Arts in English Language from Pangasinan State University and completed a Medical Virtual Assistant Masterclass, equipping her with robust administrative and organizational capabilities.