Victoria O.

Victoria O. is a seasoned Virtual Assistant from Quezon City, Philippines, specializing in customer support and administrative services with over a decade of experience. Her adeptness in managing communication channels and maintaining CRM databases stems from her extensive background, notably as a Customer Service Representative for IntouchCX on the Samsung account, where she achieved a 95% satisfaction rating while handling over 80 inquiries daily. Victoria's tenure at Sykes Asia Inc. honed her skills in troubleshooting and meeting KPIs in a multitasking environment. She further enhanced her expertise through intensive training in virtual bookkeeping at EZACC Training Center, acquiring proficiency in tools like Xero and QuickBooks Online. Her role as a Virtual Assistant Apprentice at Virtualliance involved managing lead lists and executing outreach tasks with zero error rates. With strong proficiencies in Google Workspace and Microsoft Office, Victoria excels in remote team collaboration and process streamlining.