Post a Job Free
0 viewsTalent
Victorio F. — Mid-Level Customer Service Team Leader from Philippines

Victorio F.

Mid-Level Customer Service Team Leader

Philippines 6+ years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

Portfolios

2 items
Sign in as an employer to view portfolio files

About

Victorio F. L. is a results-driven professional with extensive experience in customer service, technical support, and sales. Currently seeking a position that leverages his strong communication and leadership skills, he specializes in coaching, developing, and motivating teams. As a Roadside Assistance Supervisor at Foundever from May 2024 to June 2026, he supervised agents, dispatched service providers, and handled escalations while monitoring team performance to meet service level targets. Prior roles include Senior Agent at IQor, where he managed accounts, addressed complaints, and supported retention. At Wyndham Destination, he assisted with holiday bookings across Southeast Asia. His tenure at Concentrix involved technical troubleshooting for internet and telecom issues, while at Sutherland Global Services, he managed online orders and escalations. With core competencies in team leadership, technical troubleshooting, and performance monitoring, Victorio is committed to organizational success.

Experience

  • ROADSIDE ASSISTANCE SUPERVISOR

    FOUNDEVER · 2024 — 2026
    Supervised agents while ensuring quality customer support and dispatching service providers for towing, battery, and lockout needs. Addressed escalated customer concerns and monitored team performance to meet service level targets. Coached team members to enhance their performance.

  • SENIOR AGENT

    IQOR · 2021 — 2024
    Managed accounts and handled customer complaints, focused on retention to save customers' lines. Performed basic troubleshooting and engaged in sales activities.

  • OWNER SERVICES

    WYNDHAM DESTINATION · 2021 — 2021
    Assisted customers with holiday bookings at various resorts in Southeast Asia. Promoted holiday packages and handled billing inquiries and charges.

  • TECHNICAL CARE

    CONCENTRIX · 2018 — 2021
    Provided troubleshooting assistance for technical issues such as TV malfunctions, internet signal loss, and dial tone problems. Addressed billing inquiries and engaged in sales and account management tasks.

  • CSR

    SUTHERLAND GLOBAL SERVICES · 2015 — 2017
    Assisted customers with online orders and tracked order statuses. Escalated complaints and addressed billing issues as needed.

Interested in this professional?

Sign in as an employer to save this profile or invite Victorio F. to a job.

Sign in as an employer