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VIJAPURAPU P. — Senior Process Specialist from India

VIJAPURAPU P.

Senior Process Specialist

India 6+ years
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Languages
English
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About

Padmakar V. is a seasoned professional with over 14 years of experience in the domains of process management, data entry, and customer support. His robust background includes a proven track record in enhancing efficiencies by up to 50% in banking process operations. At Cognizant Technology Solutions, he excelled as a Process Specialist, managing productivity, quality, and volumes while maintaining client service excellence. His role as an MIS Executive at All Set Business Solutions saw him generating essential reports pivotal for decision-making. Padmakar's expertise extends across various industries, including insurance, retail, and finance, underscoring his versatility. He holds a B.Sc. in Computers from Nagpur University and boasts certifications such as MS Office Expert and APTECH IT Certification. His technical prowess is evident in his command over MS Excel for reporting and data analysis. Throughout his career, Padmakar has exemplified leadership by training and managing teams, ensuring cohesive and streamlined operations.

Experience

  • MIS Executive

    ALL SET BUSINESS SOLUTIONS · 2026 — 2026
    Generated MIS reports, including those for performance, agents, portfolios, and dialers. Monitored operational metrics while supporting data-driven decision-making. Ensured the accuracy of large datasets and timely reporting delivery, identifying discrepancies and providing actionable insights. Coordinated with teams for data validation and alignment in reporting.
  • Cashier & Customer Relationship Manager

    OLIVE MITHAI SHOP · 2025 — 2026
    Oversaw daily billing operations, managing cash, UPI, and card transactions with accuracy. Delivered excellent customer service by addressing queries and resolving complaints effectively. Fostered strong customer relationships to enhance repeat business and satisfaction while maintaining records of daily sales and transactions. Supported inventory monitoring to ensure product availability and assisted in the coordination of store operations and orders.
  • Financial Assistant - Planning

    CO NC EPT I A SO FTW AR E TE C HNOLO GI E S P VT LT D · 2024 — 2025
    Maintained production and system logs for tracking and reporting purposes. Prepared project performance reports intended for management review and developed presentations for senior leadership. Monitored project timelines along with updates to documentation.
  • Process Specialist

    Cognizant Technology Solutions · 2010 — 2024
    Managed productivity, quality, and volumes to achieve or surpass SLAs. Interacted with clients through calls, emails, and chat support. Focused on team performance, emphasizing client service excellence. Multitasked with high precision under pressure. Adapted processes to meet business needs, ensuring smooth project delivery while maintaining a professional and collaborative work environment. Coached team members to enhance efficiency and resolve issues.
  • Customer Care Executive – Branch Operations

    Reliance Life Insurance Co. Ltd, Nizamabad · 2008 — 2010
    Processed renewal premium payments from both customers and advisors, managing policy login, issuance, and addressing customer queries and complaints. Handled cash and cheque transactions and coordinated the collection of policy bonds while maintaining employee attendance and leave records.
  • Mutual Fund Processing Officer

    Karvy Computershare Pvt. Ltd, Hyderabad · 2006 — 2008
    Processed subscription and redemption requests for ETF schemes. Managed corporate actions while coordinating with depository participants. Uploaded NAV data and prepared various reports, including transaction, allotment, redemption, and corpus reports. Addressed investor queries and engaged in MIS reporting.
  • Executive

    ICICI Home Finance Company Ltd, Hyderabad · 2005 — 2006
    Verified account opening forms and documentation, monitored the status of debit/ATM cards while updating records. Sorted and processed cheques, handled high-value cheque transactions, and resolved customer queries.

Skills & Expertise

Education

  • B.Sc. Computers
    Nagpur University · — — 1998
  • Board of Intermediate Education
    Pune · — — 1994
  • Secondary School Certificate
    Nalgonda · — — 1991

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