Vincend J.

Vincend J. is an experienced Workforce Realtime Analyst with a demonstrated background in BPO, technical support, retail, data operations, and digital marketing. At Alorica, he managed real-time queue monitoring, adjusted staffing schedules, and provided performance reporting to maintain service levels. As a Technical Support Representative at Alorica, VXI Global Solutions, and Teleperformance, Vincend handled issue resolution across phone, chat, and email channels, ensuring prompt and accurate customer support. In his data associate role at Media Track Sea INC., he focused on data entry integrity and efficient workflow operations. His digital marketing work includes social media management, appointment setting, and basic video editing for local businesses, supporting brand awareness and lead generation. He is proficient in Google Sheets, CRM platforms, and a range of collaboration tools spanning BPO, retail, and digital content environments.