VIRPAL K.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Virpal K. is an MBA graduate with over six years of experience in customer service, operations, and process management. With proven expertise in customer support, documentation, and business operations, she is adept at utilizing tools such as Excel, Power BI, SQL, and AI. She is currently enhancing her skill set through professional training in Advanced Microsoft Excel, MS Office 365, Power BI, SQL, and AI Tools from IRA Skill. Her career includes roles as a Chat Process Executive at Deliver Health Solutions, where she managed healthcare chat support, a Customer Service Associate at Amazon and Innovative Incentive Pvt. Ltd., focusing on resolving customer inquiries and managing client operations, and a Customer Support Executive at Teleperformance. Her educational background includes an MBA in Finance & Marketing from Punjabi University, Patiala, completed in 2015. Problem-solving and team collaboration form the core of her professional competencies.
Experience
Chat Process Executive
Deliver Health SolutionsManaged healthcare chat support and addressed customer queries.Customer Service Associate
Amazon Customer ServiceHandled customer inquiries and resolved order-related issues.Customer Service Associate
Innovative Incentive Pvt. Ltd.Oversaw client operations and documented processes.Customer Support Executive
TeleperformanceDelivered customer support and addressed service-related issues.Executive
VLK Pharmaceutical CompanyAssisted with operational activities and contributed to reporting.
Skills & Expertise
Education
- MBA (Finance & Marketing)Punjabi University, Patiala · — — 2015
- B. ComPunjabi University, Patiala · — — 2011
- 12thPSEB, Mohali · — — 2008
- 10thPSEB, Mohali · — — 2006
Interested in this professional?
Sign in as an employer to save this profile or invite VIRPAL K. to a job.
Sign in as an employer