Visca M.
Mid-Level Administrative Assistant
Open to offersNew to PlatformAbout
Visca M. is a seasoned administrative support professional based in Paranaque City, Metro Manila, with extensive expertise in virtual assistance, customer service, and data management. She has honed her abilities in handling client relations and professional inquiries through roles at various esteemed organizations. At USA Medical Surplus, she managed social media postings and conducted critical research to support various departments, utilizing her proficiency in Microsoft Office and Google Sheets. Her customer service stint at Straive involved aligning contracts with client requirements and maintaining accurate records of licensing agreements. Earlier, as a Claims Examiner with OFIVE Outsourcing, she ensured billing accuracy with her strong grasp of CPT, ICD, and HCPCS codes, alongside managing patient communications with HIPAA compliance. Her foundational technical support experience with Fluor Daniel, Inc., coupled with an academic background in Information Technology from Datamex College, underlines her capability in handling administrative and technical challenges.
Experience
Virtual Assistant
USA MEDICAL SURPLUS · 2024 — 2026Researched and compiled pharmacy names and contact information. Managed daily social media posts and promotional content. Conducted outbound calls for potential lead generation and supported various departments with research and administrative tasks. Maintained employee expense records, assisted with licensing processes, and entered data for the Inventory and Import departments.Customer Service Representative
STRAIVE · 2024 — 2024Ensured client contracts met requirements and maintained accurate records of licensing agreements and invoices. Processed client invoices based on agreements and stayed informed about licensing terms and relevant regulations to ensure compliance with company policies.Claims Examiner
OFIVE OUTSOURCING · 2021 — 2024Verified insurance eligibility and benefits while processing prior authorizations and referrals. Reviewed CPT, ICD, and HCPCS codes to ensure billing and coding accuracy. Investigated denied claims and responded to patient inquiries through various communication channels while adhering to HIPAA standards.Administrative/Legal Assistant
DIVINA SACRAMENTO LAW OFFICE · 2016 — 2020Supported lawyers in legal transactions and acted as a liaison with local government offices. Coordinated with government personnel regarding legal documents and assisted with notarization and other administrative tasks as necessary.Technical Support (OJT)
FLUOR DANIEL, INC.Managed and updated data using the Telephone Asset Management Database System. Assisted with PC setup, troubleshooting, and provided basic technical assistance while answering telephone calls and organizing documents.
Skills & Expertise
Education
- Associate in Information TechnologyDatamex College of St. Adeline · 2013 — 2015
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