Vivian C.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Vivian C. is a customer support professional based in Lagos, Nigeria, with experience as a Call Center Agent and sales representative in part-time service roles. Engaged in customer support from 2023 to 2025, Vivian responded to inquiries via phone, email, and chat, addressing product and service queries while employing upselling strategies to boost revenue. Proficient in leading CRM platforms such as Zendesk, Salesforce, Intercom, and Freshdesk, Vivian accurately managed records of customer interactions and ensured alignment with daily satisfaction targets and SLAs. With verified skills in live chat support, CRM record keeping, and complaint de-escalation, Vivian achieved high customer satisfaction by providing prompt, effective solutions and collaborating efficiently with team members. Vivian is fluent in English and holds LinkedIn Learning certifications in customer service foundations and digital communication channels.
Experience
Part-Time Customer Support & Sales Representative
Independent / Part-Time Role · 2023 — 2025Addressed customer inquiries through phone, email, and chat, ensuring issues were resolved promptly and professionally. Managed product and service questions while promoting relevant offerings to fulfill customer needs. Kept accurate documentation of customer interactions and transactions utilizing CRM tools. Worked alongside team members to achieve daily customer satisfaction objectives and service level agreements (SLAs). Effectively de-escalated complaints by employing active listening techniques and delivering empathetic solutions. Maintained high customer satisfaction ratings through diligent follow-up and attentive service.
Skills & Expertise
Education
- Bachelor's DegreeUniversity of Calabar · — — 2025
Interested in this professional?
Sign in as an employer to save this profile or invite Vivian C. to a job.
Sign in as an employer